Your online store workbook.

A short working session for your store, about 30 minutes. Don't just read it, fill it in. By the end you'll know where your funnel leaks, have a product-copy prompt pack started, a cart-recovery flow planned, a support assistant scoped, and a 90-day plan written down. Type straight into the boxes and save as a PDF, or print it and write on it.

The map, in brief. AI pays off on the high-volume, repetitive jobs across the WooCommerce funnel: product copy, abandoned-cart recovery, routine support, and back-office sync. Feed AI the real facts and never let it invent. Trigger flows off real WooCommerce events. Give any support assistant a clean handoff to a person. The approach is always: pick one win, prove it pays, then add the next.

1Funnel time and leak audit

Walk your own funnel before you spend a dollar. Where do customers drop off, and where do your hours go? Brain-dump the repetitive jobs and the leaks. Don't filter yet.

The leak or repetitive job	Where in the funnel	Rough cost / week

The one win with the best payoff to start with:

2Product-copy prompt pack

Build the reusable prompt you'll run across the catalogue with ChatGPT or Claude. Spell out your tone in your own words. The golden rule: it writes the prose, you supply the facts, and it never invents a detail.

Your tone (how your store sounds, in your words): Your rules (Australian English, length, headings or bullets, words to avoid): A worked example (paste one description you're proud of): My prompt tells it: if a detail is missing, leave a gap for me, don't guess.

3Abandoned-cart flow plan

Plan a simple three-touch win-back flow wired to WooCommerce. Pick a tool that integrates properly (Klaviyo, or an Australian-friendly option). Write what each message says and when it fires.

The email / automation tool (must integrate with WooCommerce): Touch 1 (about an hour later, the friendly nudge): Touch 2 (next day, gentle reminder + reassurance): Touch 3 (a couple of days on, last call): The back-link drops shoppers straight into their filled cart. The flow stops the moment they buy, and honours unsubscribes.

4Support assistant: scope and handoff

Scope an assistant trained on your own material. Decide what it handles, what it never touches, and how it hands off to a person. A narrow assistant that nails the routine beats a broad one that fumbles the hard cases.

What it's trained on (your FAQs, shipping, returns, product info): Questions it handles (routine, high-volume): What it never touches (complaints, refunds, anything legal or financial): The handoff (how and where it passes a tricky chat to a person): It tells people, upfront, that it's an assistant and can put them through to the team.

5Your 90-day plan

One win at a time. Ship it, prove it against the old way, then add the next. Write the phases and the back-office and headless pieces you're building towards.

Weeks 1 to 2 (the audit, pick the first win): Weeks 3 to 6 (ship the first win and measure it): Weeks 7 to 10 (add the next: support assistant, or Xero sync via n8n/Make): Weeks 11 to 13 (review, tidy, plan the headless build if growth justifies it): Back-office and headless notes (Xero, Square, the headless front end):

Your online store workbook.

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